How to request deletion
You can delete your BOOZE account and associated personal data in one of two ways. The in-app option is the fastest and is recommended whenever possible.
1. From the mobile app (recommended)
If you are signed in to the app on your phone, this is the fastest way. Your account is deleted immediately.
Open the BOOZE app
Launch the BOOZE app on your iOS or Android device and make sure you are signed in.
Go to Profile → Settings → Delete account
Tap the Profile icon in the bottom navigation, open Settings, then scroll to the "Delete account" option.
Confirm the action in the dialog
A confirmation dialog will ask you to verify the request. This step prevents accidental deletion.
You're done
Your account is deleted immediately and you are signed out. The app will return to the welcome screen.
2. By email
If you no longer have access to the app or cannot sign in, send an email from the address registered on your account so we can verify your identity:
To: support@booze.hr
Subject: Delete my account
We will verify your identity and process the request within 30 days. You will receive a confirmation email when the deletion is complete.
What is deleted
The following personal data is permanently deleted (or anonymized so it cannot be linked to you):
- ✓ Name, email address, phone number
- ✓ Delivery address and saved location
- ✓ Date of birth
- ✓ Account identifier (internal user ID)
- ✓ Authentication credentials and active sessions
- ✓ Push notification tokens
- ✓ Profile preferences (language, notification settings)
What is retained (legal requirement)
Under the Croatian Accounting Act (Zakon o računovodstvu, NN 78/15) and Tax Act, BOOZE DELIVERY d.o.o. is legally required to retain certain records for tax and audit purposes:
- Order history and invoices — retained for 11 years from the date of the order
- Payment transaction records — retained per Stripe's data retention policy and applicable financial regulations
These records are anonymized where legally permissible — for example, retained delivery addresses and any delivery notes are detached from the deleted user account so they cannot be linked back to you.
Privacy questions
For privacy-related questions or concerns, please contact:
Email: privacy@booze.hr
Or: support@booze.hr
Company
BOOZE DELIVERY d.o.o.
Sveta Marija 7C, 53291 Stara Novalja, Croatia
OIB: 99504289260
MBS: 040490243
Last updated: 2026-05-02